Terms & Conditions

Please read carefully as these terms & conditions form part of the Course Acceptance Agreement

1. Refunds

1. In the event that the student provides written notice of cancellation from a course where the course duration is more than 10 weeks, the refund for the amount of fees paid in advance will be calculated using the Cancellation Date* as follows:

       i.  Notification more than 10 weeks before the commencement date:
           Full refund of all course fees paid less maximum of 10% or $1000, whichever is the lesser, for administrative
           expenses will be retained by CAS-BCM.

     ii.   Notification more than 4 weeks and up to 10 weeks before the commencement date:
           70% of fees paid in advance will be refunded less maximum of 10% or $1000, whichever is the lesser, for
           administrative expenses will be retained by CAS-BCM.

   iii.   Notification 4 weeks or less before the commencement date:
           40% of fees paid less maximum of 10% or $1000, whichever is the lesser for administrative expenses will
           be refunded.

iv.      Notification after the commencement date and during the first four weeks:
          30% of fees paid less maximum of 10% or $1000, whichever is the lesser for administrative expenses will
          be refunded.

v.      Notification after the 4th week of the commencement of the course:
         No refund will be paid.

 

2. In the event that the student provides written notice of cancellation from a course where the course duration is more than 10 weeks, the refund for the amount of fees paid in advance will be calculated using the Cancellation Date* as follows:

      vi.  Notification more than 10 weeks before the commencement date:
            Full refund of all course fees paid less maximum of 10% or $1000, whichever is the lesser, for administrative
            expenses will be retained by CAS-BCM.

     vii.  Notification more than 4 weeks and up to 10 weeks before the commencement date:
            70% of fees paid in advance will be refunded less maximum of 10% or $1000, whichever is the lesser, for
            administrative expenses will be retained by CAS-BCM.

   viii.  Notification 4 weeks or less before the commencement date:
            No refund will be paid.

   

3. If CAS-BCM cancels the enrolment of the student from a course because the applicant has seriously breached the Terms and Conditions of CAS-BCM, no refund of the semester’s fees and not less than 40% of fees applicable to a subsequent semester.

4. In the unlikely event that CAS-BCM is unable to deliver the course in full, the applicant will be offered a refund of all unspent pre-paid course fees to date. The refund will be paid within 10 working days of the day on which the course ceased to be provided by CAS-BCM. Alternatively, enrolment in another suitable course by CAS-BCM may be offered at no extra cost. The applicant has the right to choose between refund of unspent pre-paid course fees or to accept a place in another course. If the applicant chooses a placement in another course the applicant will be required to sign a statement that indicates their acceptance of the placement.

5. Any refund due will be processed within 4 weeks by cheque or electronic funds transfer.

* The date the written advice of cancellation is received by CAS-BCM is considered the Cancellation Date.

The Cancellation Date is the date used for the calculation of any refund of monies paid in advance

A guide to refund amounts and conditions is published on the CAS-BCM website.

Application for a refund of tuition fees must be made in writing on the ‘Application for Refund’ form available from CAS-BCM’ administration department or the website, stating reasons and relevant details and supported by appropriate documentation where appropriate. This must be submitted to CAS-BCM’ administration department.  Payments of any outstanding debts to CAS-BCM must be made before a refund will be processed.  Refund applications will not be processed where the signature on the Application for Refund does not match the Student’s signature on the Student Course Acceptance Agreement.

All refunds must be approved by the CEO or their authorised delegate. Exemptions to the refund conditions may occur where the student has extenuating or compassionate grounds as determined by the CEO or delegate.

Approved refunds are paid directly to the student or the person who made the payment.  Under no circumstances will a payment be made to a third party without the written consent in English of the student or the person who made the payment.  All refunds are made in Australian dollars, paid directly into the nominated bank account.  The student or the person who made the payment will be required to sign a Refund Authority form to authorise payment to a third party.

CAS-BCM will provide the student and/or employer with a statement detailing the outcome of the refund application, calculation and payment of the refund.
Students are referred to CAS-BCM’ Complaints and Appeals Procedure available from the CAS-BCM administration department or from the CAS-BCM website if they wish to appeal the implementation of this Policy. This refund policy does not remove the student’s right to take further action under Australia’s consumer protection laws.

2. Other

2. Other

2.1 CAS-BCM may only enable students to defer or temporarily suspend their studies, including a grant of leave of absence, during the course through formal agreement in certain limited circumstances.

2.2 Personal information about the student may be shared between CAS-BCM, its collaborators and the Australian Government and designated authorities. This information includes personal and contact details, course enrolment details and changes.

2.3 The student must notify CAS-BCM of any change of address to contact details within 7 days while enrolled in the CAS-BCM course(s).

2.4 CAS-BCM reserves the right to timetable teaching and related sessions at times suitable, generally between 9am and 9pm Monday to Saturday.

2.5 Where a student fails to commence the course within 14 days of the scheduled commencement date, confirmation of enrolment will be cancelled.

2.6 Students are required to purchase their own resources such as textbooks and other support materials when needed throughout the course(s).

2.7 Students must keep copies of receipts or records or receipt numbers for all payments to CAS-BCM.

2.8 Students must pay all debts to be eligible to graduate from any course.

2.9 Where, required, CAS-BCM will use the services of a debt collector to recover any overdue debts from students and any additional costs incurred in the process of debt collection will be at the student’s expense.

3. Learner Enrolment

Enrolment is subject to receipt of your payment and our confirmation of availability. You must pay any invoice within 7 days of receipt and payment must be received in full before we provide course materials and course commencement.

4. Enrolment changes by the Learner

If for any reason you are no longer able to attend the course on the date you have enrolled for, you may give us a request in writing to cancel, transfer or substitute your enrolment. Please note that a charge may apply. Further details are set out below.

We deduct any applicable charge from any refund due to you. In addition, any of our materials already provided to you must be returned before we remit any refund and/or confirm a transfer or substitution. 

If for any reason you do not provide us with the required notice or do not attend the course, no refunds are payable and no changes to your enrolment will be accepted. We may review this policy in the case of special circumstances where sufficient evidence is provided.

Cancellation

You may cancel your enrolment altogether. However, you may consider transferring to another course option or substituting another eligible participant as further explained below.

Transfer

If you wish to transfer to a different course date; to a different course altogether; or to a different course format, you may request to transfer your enrolment. Only one transfer is permitted per enrolment and the alternative option must be within 12 months of your original course. 

A transfer request is subject to availability of the alternative date, course or format in your request. You will be contacted to confirm your new event or we will place you on a waitlist if the alternative option is not available at the time of your request. If you transfer to a different course or different delivery format, any difference in the course fee will be payable by you or refunded by us as applicable and subject to any charge as explained below. 

Any further transfer request will be treated as a cancellation and will incur a 100% cancellation charge.

Substitution

You may request to substitute another person to enrol in your place. Only one substitution is permitted per enrolment. The proposed substitute must review and confirm to us that they meet the enrolment criteria applicable for that course before we will accept the substitution. 

Any difference in the course fee will be payable by you or refunded by us as applicable and subject to any charge as explained below.

Any further substitution request by you or the substitute will be treated as a cancellation and will incur a 100% cancellation charge.

5. Enrolment changes by CAS-BCM

If we are required to cancel or vary course dates or locations due to circumstances outside our control, including insufficient course enrolments, you will be offered a full refund of the total course fee, or a transfer or substitution, which will not be treated as a request by you for the limits specified above. However, unless required by an applicable law, we will not be responsible for any direct or indirect costs or losses incurred by participants in any circumstances and you are strongly encouraged to take this into account.

6. Privacy Policy

By submitting the Enrolment Application Form, you acknowledge that you have read and understood the CAS-BCM Privacy Policy and agree with and consent to the practices described in that Privacy Policy.

7. Use of Learner Resources

Learner Resources and Materials and content made available to you as a course participant are subject to copyright and other rights owned by CAS-BCM or its licensors. All such material is protected by the Copyright Act 1968 (Cth) and other international copyright and intellectual property laws.

You may only use the learner resources and materials and content for your own private non-commercial use. No part of the materials and content covered by copyright should be copied, reproduced, modified, distributed, transmitted, or republished in any form or by any means without the written permission from CAS-BCM.

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